Terms & Conditions

These terms are an agreement between you and Saloneshop. By creating an account or using the service you accept them. If you do not agree, please do not use Saloneshop.

1. The service

Saloneshop lets a business publish a storefront with products and prices, share a public link or QR code, and receive customer orders as WhatsApp messages. Saloneshop is not a payment processor and is not a party to any sale between a merchant and a customer.

2. Your account

• You must be 18 or older and provide accurate signup details.
• You are responsible for your password, recovery code and all activity on your account.
• One person or business may not create accounts to evade plan limits or suspensions.
• Tell us immediately if you believe your account has been accessed without permission.

3. Your content

You keep ownership of your business name, product information and photos. You give us the permission needed to host and display that content on your public storefront. You confirm you have the right to use everything you upload.

4. Acceptable use

You may not use Saloneshop to:

• sell illegal, stolen, counterfeit, or otherwise prohibited goods;
• post misleading prices, false claims, or content that infringes someone else's rights;
• upload sexual, hateful, violent or abusive material;
• send spam, or attack, probe or overload the service.

We may remove content, suspend a storefront, or close an account that breaks these rules.

5. Orders and customers

Orders are recorded in the merchant's dashboard and delivered as a WhatsApp message. The merchant alone is responsible for pricing, stock accuracy, fulfilment, delivery, refunds, customer service and any taxes. Saloneshop does not guarantee that any order will be delivered, accepted or paid for.

6. Store visibility: public or private

When you create a store you choose how it can be found, and you can change this any time in Settings:

• Public — your products or services are listed on the Saloneshop marketplace and anyone can view them, including people who do not have your store link.
• Private — your store is not listed on the marketplace. Only people you share your store link with can view your items and place an order.

If you choose Public you confirm that you have the right to display the items, prices and photos you publish, and that they may be seen, shared and indexed by search engines. Choosing Private does not make your store secret: anyone who receives the link can open it.

7. WhatsApp chats, payments and meet-ups

Saloneshop only helps a customer put an order together and send it to the merchant's WhatsApp number. Everything after that — the conversation, agreeing a price, paying, mobile money transfers, delivery, collection and any in-person meet-up — happens directly between the merchant and the customer.

Saloneshop is not a party to those dealings and is not responsible or liable for any WhatsApp transaction or meet-up — including non-payment, fraud, scams, counterfeit or faulty goods, non-delivery, loss, injury, theft or any dispute between a merchant and a customer. We do not verify merchants, customers, goods, services or prices, and we do not hold or handle your money.

Please protect yourself: meet in safe public places during daylight, take someone with you where possible, inspect goods before paying, confirm that money has actually arrived in your own account before handing anything over, and never share passwords or one-time codes. Report abuse to us through Contact Support — we may suspend accounts, but we cannot recover money or goods lost in a private transaction.

8. Plans and payments

• The Starter plan is free and limited — including a maximum of 2 products.
• The Pro plan is a paid subscription billed for a fixed period and paid manually through Orange Money or Afrimoney.
• A payment becomes active only after our team verifies the reference you submit. Incorrect or unverifiable references may be rejected.
• Subscriptions do not renew automatically; when a period ends the account returns to the free plan and its limits apply again.
• Payments are generally non-refundable except where required by law or where we cancel your service without cause.
• Prices and plan features may change; we will give notice in the app before changes apply.

9. Availability

We work to keep Saloneshop online but the service is provided "as is", without warranties. Features may change, and maintenance or outages can interrupt access.

10. Liability

To the extent allowed by law, Saloneshop is not liable for lost profits, lost sales, lost data, or indirect damages. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

11. Ending the agreement

You can stop using Saloneshop and delete your account at any time from Settings. We may suspend or close an account that violates these terms or is used unlawfully.

12. Changes

We may update these terms. Continuing to use Saloneshop after an update means you accept the revised terms.

13. Contact

Questions? Reach us through the Contact Support page. See also our Privacy Policy and Cookies Policy.